India's aviation regulator Directorate General of Civil Aviation (DGCA) has proposed major changes in air ticket refund rules. The aim of these rules is to make the process easy, transparent and speedy for passengers. The move is part of a larger effort to strengthen air passenger rights and hold airlines accountable. These regulations issued by the Director General of Civil Aviation (DGCA) have the potential to change the landscape of flight ticket booking, cancellation and refund.
These rules will be called Civil Aviation Requirements (CARs). This will make the refund process much easier. This will increase transparency and passenger confidence
will restore. Passengers often faced problems due to delayed refunds, hidden charges and unclear cancellation policies.
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